COMMISSIONS AND SALES POLICIES


    If you are interested in a commission or a sales piece, please read the extensive details below on this page,
    I know it is long and intimidating (sorry!), but it should answer many questions for you. :)
                            
PLEASE READ THE FOLLOWING INFORMATION CONCERNING COMMISSIONS AND SALES PIECES

  • Yes, time payment plans with regular payments are usually accepted.

  • Yes, I work on Stone and newer Breyer bodies as well as Artist Resins. Limited customization is available (details below). I'm sorry, but I
    don't paint pieces customized by anyone else.

  • Yes, I do repair work on pieces if they are then being painted/or have been painted by me. If you need repairs to a painted piece by another
    artist, please see below.

  • Completion time varies. If you need a specific turnaround time, we can discuss it; I will do my best to accommodate your schedule. Please
    note: I use many layers of translucent media, and these take time to dry and cure.

  • Professional prepping is required, please see below.

  • Repairs, customization and shipping are additional to the finishwork services. Details below.

  • Price quotes are only good for 15 days, unless locked-in by half-payment. Otherwise, quotes are subject to change.

  • There is an electronic Commissions Order Form, link at bottom, that will need to be completed and submitted.

  • Half payment OR pre-approved time payment installment is due with the horse's arrival . I'm sorry, but I can no longer take horses without a
    payment of some type.

  • Work is not begun until a minimum of half payment is received.

  • Final payment is due within two weeks of completion.

  • Shipment for commission or sales pieces will occur after final payment has cleared.

  • Models are shipped fully insured, see details below.

  • Your satisfaction is very important to me. Finishwork carries a guarantee, details outlined below.


PREPPING DETAILS

  • Simple prepping is likely available by me;  or may available from Gina Hyatt of Dog Hair Studio. Please note that rough (such as Eberls),
    raw, or previously painted work needs to go through Gina or another professional prepper. Shipping will be required from the prepper to me.
    Gina's email is marshgmh@aol.com.

  • The choice of preppers is yours, but please do be aware that I cannot guarantee paint work over the work of an unknown prepper.

  • I am extremely picky, and will not paint inadequately prepped pieces. If additional prep work is required, it will be billed at $40 an
    hour/portion thereof.

  • Pieces must be prepped in white primer or white spray gesso only: latex spray paint, enamel spray paint, or brushed/sponged on gesso is not
    acceptable.

  • Yes, I can do leg/tail/ear repairs on items that I will be painting, please contact me, prices start at $40 for this service (plus prep fee).

  • Restorations: please contact Karen Dietrich klfarm@windstream.net


CUSTOMIZATION INFORMATION

  • Minor customization (gender, manes, tails, ears) is available on items that I will be painting for you.

  • Customization and repair start at $40 per service. Please request a quote.

  • I'm sorry, but I do not do drastic commissions to order.



BOOKING, DEPOSITS, AND PAYMENT

  • Payment is accepted by PAYPAL  (zornart@gmail.com); or by US Postal Service Money Order. Personal checks will be returned.

  • Payment should be sent in a trackable manner. I can't be held responsible for payments lost in transit.

  • Payment must arrive with the horse, or prior to its arrival. Models will not be accepted without payment.

  • Please ship your model with identification information: your name, email, and return shipping address, as well as the name of the model.

  • You will be notified via email upon receipt of your model.


FOR APPROVED TIME PAYMENT PLANS:

  • Please note that work on your piece does not begin until at least half payment is received! PLEASE keep this in mind when determining how
    long your piece will take for completion! The "completion clock" doesn't start ticking until half payment is made, regardless of when your
    model is received. Also note, that if there is a number of paid-in-full pieces ahead of yours, they will receive priority attention.

  • I reserve the right to require payment in full prior to commencement of work. Thanks for your understanding.

  • It is YOUR responsibility to keep track of your payments and the amount due, and to remit them on a monthly or as arranged basis.

  • NonPayment or Late Payment: late or absent time payments as well as late final payments (2 weeks after notification of completion) will
    result in forfeiture of all funds paid. Your piece may be sold to recoup my fees, no remuneration will be made for the value of the resin or
    body horse.

  • Final payment MUST be made within 2 weeks of notification of completion/acceptance or the piece will be placed up for sale  (see below).


CANCELLATION or ABANDONMENT OF MODELS

  • No refunds can be made.

  • Work-In-Progress will not be sent out. I reserve the option to keep the piece in progress; and at my discretion, get you a new duplicate resin
    or OF body, or refund you the price of the resin based on current market prices. For prepped resins, you will be sent a prepped resin or
    refunded the price of the resin plus prepping.

  • I reserve the right to cancel and refund any commission project at any time.

  • Abandonment of Project: If I have not had communication from you within one year, your deposits and/or models will be considered
    abandoned and become my property. I have NO desire to do this!


SHIPPING
    • All shipping is done via USPS, priority and signature required.  Insurance is required for all shipments, and will include the value of the
    model body plus the cost of the finishwork. The first $200 in value is insured via the USPS, the remainder is via my private business
    insurance. This will be explained on your shipping invoice just in case it is needed.

  • Please note: The price charged to ship  your package will not be the same as printed on the shipping label, as a portion of the shipping
    insurance costs  are borne by my business insurance. Shipping charges are calculated to be approximately the same or less than USPS rates
    for fully insured priority shipping.

    • I cannot be held responsible for the piece after it is given to the USPS or other shipping carrier.

    • Keep all shipping materials until you determine that your piece has arrived safely. If damage occurs, I will assist you in filing your claim.

    • International shipping is available, fully insured and full value will be declared. International shipments are subject to an additional
    handling fee.


GUARANTEE ON FINISHWORK

The finishwork is guaranteed not to peel, lift, or crack for one year from date of shipment to you IF the item was prepped by myself or Gina
Hyatt, and the problem is due to the finishwork, not the model itself.  The materials of the underlying body may be unstable and cause issues with
the finishwork, and this cannot be foreseen by Zorn Art Studio.  "Original finish models" such as Stones and Breyers are susceptible to this
problem due to the ever-changing formulation of their plastics. Models altered and/or prepped by others are not covered under this guarantee.
Any finishwork damage caused by exposure to extreme temperature, improper storage/handling, or inadequate protection provided during
transportation are NOT covered under this guarantee.  This includes models left stored in bags, bubblewrap, tissue, cloth, boxes, etc. You will be
required to pay all shipping fees, all horses are returned to you fully insured, including the cost of the resin body as well as the paintwork.


MISCELLANEOUS

If there are sculptural or conformational issues with your piece, they will NOT be corrected unless this is part of your arrangement. Uneven
hooves, uneven eyes, uneven ears, incorrect conformation, missing details, etc. need to be addressed prior to the prepping process. Please address
such issues with your prepper as well as myself.


Minors must have a legal guardian make commission arrangements. No commissions will be accepted from minors without this written consent.

Portraits are to be considered artistic likenesses, not photographic copies. You must send photographs or color prints of your horse accurately
representing its and markings. If poor quality photographs are sent, I can only do my best.

Copying Work: I will not copy the work of other artists. As far as my own work, I can make "similar" pieces to what I have done in the past;
however, my abilities and finishwork techniques, and materials are constantly changing. :)

Communication:
I monitor my email account, ZornArt@gmail.com several times a day. If you email me and do not hear from me, please try again. I endeavor to
answer all emails as soon as I can.

    I do suggest that each customer supply a phone number. I absolutely will NOT call you unless there is an urgent reason, nor will I give out
    your number.  I am not a phone person myself, and do not like to be bothered, either.  If this is a problem for you, we can work around it. :)

    Yahoo Group: I highly encourage all commission customers to join my Yahoo Group, in the event I need to do a mass communication in a
    hurry.


Scratch Repairs:
For the original owner of the piece, for the first year I offer very very low cost scratch repair. Any damage caused by extreme temperature,
improper storage, handling, or inadequately protected transport of the piece; or by damages related to the use of problematic packing materials  
(toilet tissue, cloth, or bubblewrap applied directly to the surface of the piece) will be billed at regular going rates plus return postage.
After the first year, or for subsequent owners, I offer damage repair starting at $50 hour. Please note that since I started painting in 2005, I have
changed paints and lacquers (as well as style and technique). Please contact me if you need work done on a piece completed prior to January 2009
to discuss paint and lacquer compatibility.


Photographs: My photographs may not be used to resell a model, as it may have changed since I photographed it.  I retain the right to use
photographs for promotional materials.

Your Satisfaction is Important!
Please let me know immediately upon receipt if you are not satisfied with your piece, and I will work with you to insure your satisfaction. No
refunds. Please feel free to check for my references on MHHR, click Here for link.


CLICK HERE FOR LINK TO COMMISSION ORDER FORM